Email and phone

Email services

How emails from your CRM go out: our email service, your own domain through us, or your own Mailgun account. One sends at a time; inbox emails, campaigns and tests all use it.

#Email Services

Open Settings → Email Services.

#Our email, ready now

Choose a name and you get an address on our shared sending domain, like alex@mail.sandboxm.website, working at once. Replies come back to your inbox in Conversations.

• An address belongs to one account: the page tells you as you type whether a name is free.
• Because everyone on the shared domain shares its reputation, there's a daily allowance (300 emails a day by default). Over it, a send is refused and a campaign pauses until the next day.

#Your own domain through us (Dedicated Domain)

1. On the Dedicated Domain tab, click Add Domain and type a subdomain that's only for email, like mg.yourbusiness.com, then Add & Verify.
2. Add the DNS records shown (TXT, MX and CNAME) at your domain provider. Each has a copy button. If your domain is on Cloudflare, set them to DNS only (grey cloud).
3. Click Verify Records. It can take up to a day for the records to be seen.
4. Once it's verified, sending moves to it by itself if you were on our shared address. Otherwise choose Use for sending from its ⋯ menu.

Until it's verified you keep sending the way you did. Set Headers (⋯ menu) changes the From name and address. There's no daily allowance from us on your own domain.

#Your own Mailgun

+ Add Service connects your own Mailgun account: your API key, your webhook signing key and your sending domain. Keys are stored encrypted and never shown again. We add what's needed for replies and delivery reports to your Mailgun without touching your other settings, and take exactly that out again if you disconnect.

#Delivery reports

Whichever you use, emails in Conversations and campaigns show Delivered, Opened, Clicked, Bounced, Complained and Unsubscribed. Contacts who bounce, complain or unsubscribe aren't emailed by campaigns again.