Help
Questions and answers
Quick answers. Can't find yours? Ask your assistant, or write to us.
Websites
My change isn't on my live website
Changes stay in your workspace until you click Publish (in the builder, or on the reply in the chat bubble).
The chat bubble is working on the wrong website
Click Working on at the top of the bubble's My website tab and pick the website. Star the one you use most so the bubble always opens on it. Rolling out
How do I put my website on my own domain?
Settings → Domains → + Connect a Domain, then add the DNS record shown. See Domains.
Can I undo a change to my website?
Yes: Undo on the reply, or History in the builder to go back to any version.
Do I need my own Mailgun account?
No. Our email service gives you an address at once. Use your own domain through us for your brand, or your own Mailgun if you already have one.
My campaign stopped with "Resume the campaign tomorrow"
You reached the daily allowance of our shared address. It resumes when you click Resume the next day. Sending from your own domain removes the allowance.
My dedicated domain says "Not verified"
Check that every record shown is added exactly, and set to DNS only on Cloudflare, then Verify Records again. It can take up to a day.
Phone
My texts to US numbers aren't delivered
US carriers need A2P 10DLC registration for texts from local numbers (toll-free numbers need toll-free verification). Calls work without it.
Calls go to my personal voicemail instead of the backup
Lower the Incoming Call Timeout below the time your phone rings before its voicemail answers, or turn on Call Connect so a call only counts as answered when someone presses a key. Rolling out
Can the Voice AI book appointments?
Not yet. It can transfer the caller to a person and text them your booking link Rolling out; the team follows up from the summary.
Where do I find a call recording?
In the contact's conversation in Conversations, with a player. Recordings stay with the number; after a number is released they're no longer available.
Your account
Can I get all my data?
Yes: Settings → Backups → Download my data.
Is my data visible to other accounts?
No. See Your data stays yours.
How do I delete my account?
Settings → My Profile. Deleting it releases your phone numbers from us, takes your email domains out of our service, and removes your data.